Netdata
Net Data

We are here to serve you

Trying to improve the end-users experience, through our
Center of Regional Services (CRS), we offer you personalized attention
from our highly certified staff with experience
in the solutions we offer.

Our service is
always for you

Through the CRS, you may request services of
design and integration of solutions, configuration,
equipment deployment, resolution of incidents
and new requirements.

  • Presales
  • Installation
  • Technical support

Always Connected

  • I want to know what happens to my network

    Our engineers analyze your network with advanced technologies that allow us to identify improvements and effective solutions.

  • I want to improve my network

    Rely on our consultancy and learn about solutions that allow us to redesign, update and improve your technology platform.

  • I want solutions without extra costs

    Our management integrates technical support, monitoring and focused attention without extra costs.


Contacts

Let us know you

We analyze deeply your infrastructure and IT technology, through a detailed process
studying quality of service (QoS) and network traffic consumption,
making possible an effective experience in services that increases
the growth of your business.

First phase of the analysis.

In NETDATA, we make a traffic visibility report without additional cost,
detecting the current state of your network and providing
solutions that will enhance your knowledge.

Consulting

Through our consulting service you will have detailed information on solutions
in specialized technologies, security, optimization, reporting and network analysis.

In NETDATA, we cover two big areas

Technology Specialized
Consultancy


  • Access networks
  • Perimeter safety of networks
  • Unified Communications
  • Management systems
  • WAN optimization

Network Analysis
Advanced Consultancy


  • Penetration tests
  • Network stability audit
  • Previous design audit
  • Optimization and reengineering
  • Infrastructure updating

Netdata
Support

Ensure the proper functioning of the computers of
your network infrastructure, stay connected,
boost your business and work with a safe
communication platform.

From our Center of Regional Services
we can offer solutions
for any kind of business.

Net Star & Go

Provides installation and configuration solutions to companies that need to improve
and create communications platform for first time.

Net Retail

Offers configuration and operation of your communications platform
for companies that decide and need to have assistance occasionally.


Graphical Comparison
of plans

You may verify in detail what we offer
purchasing ADVANCE or ENTERPRISE mode of our NETassist and NETcontinuity plans.

Net Assist Advance

Net Assist Enterprise

Net Continuity Advance

Net Continuity Enterprise

CSR Technical Support

5x8

Time for the first response

3HH

Manufacturer support

5x8

Telephone technical support

5x8

Remote Support

5x8

Replacement of parts

5x8 NBD

Software Update

5x8 NBD

CSR Technical Support

5x8 or 7x24

Time for the first response

1HH

Manufacturer support

5x8 or 7x24

Telephone technical support

5x8 or 7x24

Remote Support

5x8 or 7x24

Support on site

5x8 or 7x24

Replacement of parts

5x8 NBD or 7x24x4

Software Update

5x8 NBD or 7x24x4

Software Upgrade

5x8 NBD or 7x24x4

CSR Technical Support

5x8

Time for the first response

3HH

Manufacturer support

5X8

Telephone technical support

5X8

Remote Support

5X8

Support on site

5X8

Assistance for new requirements by phone

5X8

Remote assistance for new requirements

5X8

On site assistance for new requirements

5X8

Replacement of parts

5X8 NBD

Software Update

5X8 NBD

CSR Technical Support

5X8 or 7X24

Time for the first response

1HH

Manufacturer support

5X8 or 7X24

Telephone technical support

5X8 or 7X24

Remote Support

5X8 or 7X24

Support on site

5X8 or 7X24

Assistance for new requirements by phone

5X8 or 7X24

Remote assistance for new requirements

5X8 or 7X24

On site assistance for new requirements

5X8 or 7X24

On site assistance for new requirements

5X8 or 7X24

Replacement of parts

5X8 NBD or 7X24X4

Software Update

5X8 NBD or 7X24X4

Software Upgrade

5X8 NBD or 7X24X4

Steps to be followed in an incident

We offer two ways contact to request support,
in Venezuela and Colombia.

Caracas

info@netdatanetworks.com

Av. Francisco Miranda Urb. Campo Alegre, Centro Lido Torre A Oficina 113-A.

Telf.: 0058-0212-953.55.38

Maracaibo

info@netdatanetworks.com

Av. 3Y entre calles 78 y 79, Centro Comercial Salto Ángel, nivel Semi Sótano, Local 11, Maracaibo, Estado Zulia.

Telf.: 0058-0261-793.03.55

Bogotá

info@netdatanetworks.com

Cra. 15#88-64 Edif. Zimma , Oficina No. 714.

Telf.: 0057- 1 795.42.50

Contact

 info@netdatanetworks.com

Venezuela 0500-NETDATA / Colombia 018000-NETDATA (423579)